I’m still laptopless as the repair company are apparently waiting for a motherboard to arrive from Germany. The laptop has been gone nearly 4 weeks now, and supposidly the motherboard was ordered 10 days ago. Quite why it takes so long to get parts for a laptop that is still for sale at the moment is anyones guess.
Given the poor level of service I’m not expecting to get the laptop back any time soon, and I’m not entirely sure if I actually want it back now as I’ve lost confidence in it’s ability to keep working, and more importanly I’ve no confidence that it’d actually get fixed if it ever broke again. I was about to buy a three-year warranty, but what use is a warranty when nothing seems to happen?
Apparently I’m not the only person getting very poor service from Fujitsu Siemens and Service Source, they appear to be equally crap to everyone.
It’s not helped by the fact that my suppliers are having trouble getting any response out of their account manager at Fujitsu-Siemens, so it’s somewhat difficult for them to escalate the problem any further.