Laptop Shenanigans

According to Fujitsu my laptop is still awaiting a replacment motherboard. Presumably this is the same motherboard that is due to arrive two weeks ago. Another day of phone calls provided some hope early this morning when a supervisor at Fujitsu escalated the problem and told the warranty company to sort it out today, but that was quickly quashed mid afternoon when someone else at Fujitsu announced that there was nothing they could do and we just had to wait and ring back in a few days time. They can’t seem to comprehend that taking five weeks (so far) to repair a laptop isn’t good enough, and that it’s probably going to cost them quite a lot of lost business in the future.

However, following discussion between my suppliers and their former account manager, there might be light at the end of the tunnel, although knowing my luck it’ll just be an oncoming train. Hopefully I’ll know more tomorrow.

I have at least fixed my main computer though. It was a dead/dying graphics card which has now been replaced with a shiny new red one.

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2 Responses to Laptop Shenanigans

  1. matt says:

    That’s apalling service.

  2. Father says:

    Red makes all the difference!