Apparently it is Fujitsu Siemens policy to replace a laptop if the required replacement parts are not available within 10 days. Great we thought, they’ve been waiting for parts for my laptop for well over two weeks so they’ll be sending me a replacement machine today.
Er, no. They still claim the parts are due in this week, despite us having been told repeatedly that they are showing as due to arrive sometime last month, and therefore won’t replace the laptop.
I continue to be amazed by the staggering levels of incompetence within Fujitsu Siemens UK.