Two months with a Virgin Media Tivo and why you shouldn’t buy one.

Two months on, and there’s still a lot of work needed before the Virgin Media Tivo is ready for a proper release. Unfortunately for the customers, that release took place a week ago.

Things that still need fixing:

  • Excessive seemingly random reboots. This is a massive problem which Virgin Media are totally incapable of fixing at the moment. For this reason alone you shouldn’t order a Tivo for the foreseeable future. What use is a PVR if it will lose recordings because of a reboot, or reboot whilst you are in the middle of watching something?
  • Forced upscaling of SD material, which means you can’t output everything at it’s native format. The Tivo itself is not particularly good at upscaling which makes this even more annoying.
  • No way of disabling PIN requests for post-watershed recordings. There are no children in my house, why should I be forced to enter a PIN before watching something recorded after 9pm?
  • An inconsistent mix of HD and SD menus.
  • You can’t set recordings via the web on an iPhone 3GS (amongst others), the website just tells you that you don’t have a Tivo (I do, I’m sat looking at it).
  • Setting multiple series links for the same program on different channels is a bit convoluted. It tells you that you already have a series link for that program, but not that it’s on a different channel, you have to explicitly add an additional series link.
  • You can’t FFWD through recordings from Radio properly.
  • Those bloody reboots.

Basically you should stay well away from the Tivo until they actually work properly. If I hadn’t already cancelled my Sky subscription I’d have sent mine back for a refund as its clearly unsuitable for it’s purpose at the moment.

1 thought on “Two months with a Virgin Media Tivo and why you shouldn’t buy one.”

  1. Wish I’d seen all this before we had VM Tivo installed this afternoon. This morning our VM broadband, telephone and 3 set top boxes (inc one V+) were all working fine, Tivo installation this afternoon and now only one set top box (not the Tivo) out of three is working and that has only half the channels it should.

    Rang customer services (India?) who didn’t listen to anything I said but just insisted they could do nothing as engineering work was going on in my area and I should ring back in 2 hours if it still wasn’t working.

    Almost lost it and rang cancellations but tried installations first. They were much more helpful and someone is coming out tomorrow to try to put things right. Currently thinking that we should have known better than to mess with a system that was working and saved our money!

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